Return & Refund Policy

Thanks for shopping at Twins Baby. If you are not entirely satisfied with your purchase, we're here to help.

Return

1. Returns and exchanges require your original packing slip or a copy of your e-mail shipping confirmation within 14 days of the date of delivery.
2. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
3. Your item needs to have the receipt or proof of purchase.
4. Shipping fee of return bear by buyer

Refunds

1. Once we receive your item, we will inspect it and notify you that we have received your returned item. 
2. We will immediately notify you on the status of your refund after inspecting the item.
3. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
4. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us

If you have any questions on how to return your item to us, contact us.

Return address

No. 16-G, Jalan Bandar 20, Pusat Bandar Puchong, 47160 Puchong, Selangor